Question 1

Do you offer home visits?

Accepted Answer

Yes! I offer home consultations where I can measure up and bring fabric samples for you to browse in your own space. I charge £40 for home consultations which is refundable off the cost of the order if placed.

Question 2

Can I visit your workshop?

Accepted Answer

Yes — visits are by appointment only. If you’d like to pop in to discuss your project, view fabrics, or collect an order, just get in touch to arrange a time.

Question 3

How long will my order take?

Accepted Answer

Lead times vary depending on the item. Made-to-measure curtains and blinds typically take 4–6 weeks, while ready-made cushions or lampshades may be ready sooner. I’ll always confirm your estimated timeframe when you place an order.

Question 4

Do you offer fitting?

Accepted Answer

Yes, I work with a trusted subcontracted joiner, Fraser, who can fit tracks, poles and blinds. Dressing will be finished someone in our team. Fitting is priced per job — I’ll provide a quote once we know the scope of the work.

Question 5

Can I supply my own fabric?

Accepted Answer

Absolutely! I'm happy to work with customer-supplied fabric. Just let me know what you have in mind and I can advise on suitability and quantities.

Question 6

Do you offer fabric samples?

Accepted Answer

Yes — I can provide fabric swatches for most of the fabrics I use. If you're ordering made-to-measure, I recommend sampling before committing to a full order.

Question 7

Can I collect my order?

Accepted Answer

If you’re local, you're welcome to collect your order from my South Lanarkshire workshop. Just select the collection option at checkout and I’ll be in touch to arrange a suitable time. Please note we are open by appointment only so to avoid disappointment please contact us first before coming to our workshop.

Question 8

What’s your returns policy?

Accepted Answer

Because most items are made to order or bespoke, I don’t accept returns unless the item is faulty. However, if something isn’t right, just get in touch and I’ll do my best to help.

Question 9

Do you ship internationally?

Accepted Answer

Currently, I only ship within the UK. If you're based elsewhere and are interested in ordering, feel free to get in touch and I’ll see what I can do.

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